Privacy Policy

Last updated: 1 October 2026.

Who is responsible for your information?

Royal Gleam Property Support Services is responsible for personal information provided through this website. For privacy questions or requests, email info@royalgleam.co.uk or call 07507 123784.

Website enquiries

The enquiry form collects your name, email address, message and optional subject. Your message may also contain a telephone number, property address or details about the work you need. Please only provide information relevant to your enquiry and avoid sending sensitive personal information.

We use this information to answer your enquiry, prepare a quotation and discuss or arrange requested services. Taking steps at your request before entering a contract, and performing that contract where work is agreed, are the legal bases for this use. We may also rely on legitimate interests to manage correspondence, protect the website and address service queries, and on legal obligations where records must be retained.

Website operation and service providers

Website hosting and email services process information needed to operate the site and deliver enquiries. Technical information, such as an IP address, browser information and access logs, may be processed for website operation, troubleshooting and security. Enquiries submitted using WPForms are emailed to info@royalgleam.co.uk. Necessary information may also be disclosed where required by law.

Cookies and external websites

WordPress uses cookies for administrator login and website management. Links to external websites open services governed by their own privacy and cookie policies. If you choose to use Google Maps, Google’s privacy policy applies to that service.

How long information is kept

Retention is determined by the purpose of the record: whether an enquiry is still being dealt with, whether work has been agreed or is ongoing, whether information is needed to address a service query or dispute, and whether accounting or other legal requirements apply. Information should be removed when it is no longer needed for these purposes. Contact us to ask about the records held for your enquiry.

Your rights

Depending on the circumstances and legal basis, you can request access to your personal information, correction of inaccurate information, deletion, restriction of processing or transfer of your information. You may also object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it. These rights are subject to applicable conditions and exemptions.

Contact info@royalgleam.co.uk to make a request or raise a concern. You can also complain to the Information Commissioner’s Office, the UK data protection regulator.